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Communication service providers (CSPs) are better positioned to offer advanced use cases because of network transformation. They are changing their networks into a virtualized, container- and microservices-based, cloud- native architecture as they become digital service providers.
Upgrading a telecom network operator’s core network involves switching from voice calls to VoIP calls made using SIP signaling on a packet-switched architecture.
As a means of facilitating voice conversations through Internet services, voice over IP (VoIP) has become more popular. With the spread of broadband technology and the addition of SIP signaling, VoIP successfully took the role of time-division multiplexing (TDM) in telecoms infrastructure.
Digital transformation is a broad term for changing business process with technology to positively impact customer experience. New technology tools that take advantage of a myriad of data sources are utilized for data-driven decision making.
Digital transformation must cover customer experience/engagement, business process transformation, operational efficiency/agility and people empowerment. Digital transformation doesn’t just happen; it requires process change, culture change and technological upgrades.
Business process transformation is looking at how the company does business. Many of the early digitization initiatives that have now been in place for decades were exercises in moving paper processes to a digital format. However, these processes did not fundamentally change the workflow. The next stage for most businesses is to understand how they can introduce greater levels of automation.
The time is now to re-evaluate work processes and, with the growing amount of data being generated, companies must work with artificial intelligence to truly understand how their business is operating.
